A recent advisory from the Federal Aviation Administration (FAA) revealed that a ground stop was implemented for Alaska Airlines and its subsidiary, Horizon Air. This disruption lasted for nearly three hours, significantly affecting flight operations.
In a statement shared on social media, Alaska Airlines acknowledged the ongoing IT outage that has impacted their services. The airline reported cancellations of various flights for that evening and anticipated more disruptions into the following day. They emphasized that their team is actively working to restore operations as quickly as possible.
This isn't the first time Alaska Airlines has encountered such a situation. In July, the airline initiated a temporary ground stop due to an IT outage, which caused similar delays for passengers. The airline has been responsive to customer inquiries and concerns raised on social media platforms, particularly on X (formerly Twitter).
In response to a customer query regarding issues with the airline's app, Alaska Airlines stated, "Unfortunately, we are experiencing an error on our system, but our IT team is working to get this resolved as soon as possible." The airline provided similar updates to passengers encountering booking problems on their website.
This article has been reported by Kanishka Singh and Ismail Shakil, with additional input from Gnaneshwar Rajan in Bengaluru. The editing was conducted by Jamie Freed and Christopher Cushing. Kanishka Singh, a breaking news reporter for Reuters based in Washington, D.C., covers a broad spectrum of topics, including US politics, national affairs, and significant events such as the COVID-19 pandemic and major political movements.
As Alaska Airlines continues to navigate this operational challenge, passengers are encouraged to stay updated through the airline's official channels for the latest information regarding their flights.
