The latest firmware update for Samsung’s flagship soundbar, the HW-Q990D, has left many owners frustrated as the device becomes unresponsive. This issue arose following a firmware release earlier this week, and reports are flooding in from users across various platforms, including Samsung’s community forums, Reddit, and AVSForum. The situation indicates a significant glitch in this premium Dolby Atmos sound system.
Customers from multiple regions, including the United States, Austria, Philippines, Malaysia, and others, are expressing their dissatisfaction with the malfunctioning soundbar. Users have noted that their devices have become unresponsive, with attempts to perform factory resets proving ineffective. Furthermore, the soundbar is inaccessible through Samsung’s SmartThings app, exacerbating the frustration for many owners.
The problematic firmware version, identified as 1020.7, appears to be the root cause of these complications. Many Samsung HW-Q990D units are configured to automatically install firmware updates, leading to an influx of complaints regarding the faulty software. Affected soundbars power on but freeze on the TV eARC input, resulting in a complete lack of sound output.
If you own a Samsung soundbar, it may be prudent to disable automatic updates temporarily until this issue is resolved. While there are isolated reports indicating that similar bugs are affecting other Samsung models, such as the HW-Q800D and HW-S801D, the majority of complaints are focused on the Q990D.
As one of the most acclaimed soundbars available, this development is particularly disappointing for Samsung. The Verge has reached out to Samsung for further comments regarding the situation. Some customers have reportedly been advised to send their Q990D units in for repair, which seems to be a worst-case scenario. However, many hope that Samsung will devise an easier, at-home fix once they fully assess the extent of the problem.
Will Samsung address this malfunction with a new firmware update in the coming days? Only time will tell, but customers are encouraged to stay tuned for further developments as the company navigates this challenging situation.
