In a surprising turn of events, major retailers in the United States have begun to notify customers that their Nintendo Switch 2 pre-orders have been unexpectedly canceled, just days before the highly anticipated console's official release. Customers from well-known chains like Walmart, Target, and GameStop have taken to social media platforms to express their frustration, sharing stories of canceled orders and lack of communication from the retailers.
Dozens of posts on social media indicate that many customers are facing issues with their pre-orders. Some report receiving notifications of cancellation without any prior warning. Complaints vary, with some customers being informed that the retailers have run out of stock, while others claim they were told there was an issue with payment processing, a claim they dispute. A representative from Walmart reportedly conveyed to one customer, "I regret to inform you that the order has been canceled due to a large number of orders."
Target has also addressed the situation in a formal statement, acknowledging the excitement surrounding the Nintendo Switch 2 launch. They stated, "We recognize how exciting this new product launch is, and are working to ensure these customers are taken care of." This reassurance aims to mitigate the concerns of customers affected by the cancellations.
This wave of cancellations in the US coincides with similar issues reported by UK games retailer GAME, which recently admitted to canceling a number of Nintendo Switch 2 pre-orders. Owned by Sports Direct and the Frasers Group, GAME did not clarify the reasons for the cancellations nor the number of orders impacted. Instead, they opted to apologize through a statement shared on their website and social media channels, while disabling replies to avoid further backlash.
The cancellation of pre-orders by major retailers poses a significant inconvenience for avid gamers eagerly awaiting the release of the Nintendo Switch 2. As frustration among customers mounts, it remains to be seen how these retailers will address the concerns and restore confidence among their consumers. As the launch date approaches, many are left wondering if they will be able to secure their consoles in time.
