In recent hours, many owners of the Chromecast (2nd generation) and Chromecast Audio have encountered significant challenges when attempting to cast audio or video content. Users are greeted with an alarming “Untrusted device: name couldn’t be verified. This could be caused by outdated device firmware” message when trying to connect their devices through popular apps like YouTube. This issue has left many wondering about the reliability of their streaming devices.
On March 11, Google provided an important update regarding the ongoing problems affecting Chromecast v2 and Chromecast Audio. The company announced that their team has successfully identified the cause of the issue impacting these devices. They have advised users not to perform a factory reset on their devices, as this may lead to further complications during the re-setup process. For those who have already attempted a factory reset, Google has acknowledged that this may also result in additional challenges with device setup.
Google has assured users that they are actively working on a fix and will provide updates as new information becomes available. They expressed sincere apologies for the inconvenience caused and appreciate the patience exhibited by their users during this time. The company is committed to resolving the issue as expediently as possible.
As of March 10, Google acknowledged the issues impacting Chromecast (2nd gen) and Chromecast Audio devices, emphasizing that they are diligently working on a solution. The “Untrusted device” warning has led many users to fear that their devices have been permanently disabled or are being phased out. However, this is more likely a temporary bug, as Google has not announced any plans to deprecate support for these models, unlike the original Chromecast (1st gen) which was phased out in May 2023.
Despite the casting issues, users can still enjoy screensaver features, including Google Photos and various art displays, along with time and weather updates. However, it's important to note that users are unable to bypass the “Untrusted device” warning, and no end-user workarounds, including reboots or resets, seem effective in resolving the casting issue.
The Chromecast (2nd gen) and Chromecast Audio devices, launched in September 2015, are among Google's oldest streaming devices and continue to run on the 1.56.x firmware. As the situation develops, we hope for a swift resolution from Google, allowing users to return to their seamless streaming experiences. Stay tuned for further updates as they become available.
