Dublin Airport is currently experiencing significant disruption at Terminal 2 for the second consecutive day following a severe cyber-attack that has incapacitated essential check-in and baggage systems. The airport authorities have confirmed that they are actively providing support to airlines affected by this Europe-wide technical issue.
As of midday, a total of 13 flights have been cancelled, comprising nine inbound flights and four outbound flights. Among the airlines affected, Aer Lingus has announced notable impacts on their operations for Sunday, which may lead to extended flight delays and further cancellations. Passengers are strongly advised to check-in for their flights online ahead of time, with the airline promising to keep customers updated throughout the day.
Graeme McQueen, a spokesperson for Dublin Airport, reiterated their commitment to assisting airlines through the ongoing disruption caused by the technical issues affecting check-in and boarding systems. He mentioned that some airlines are resorting to manual workarounds to produce bag tags and boarding passes, which is resulting in longer processing times. Passengers planning to travel today are advised to arrive at the airport as usual—two hours prior for short-haul flights and three hours for long-haul flights. However, those who need to check-in or drop off luggage should allocate extra time for potential delays.
Travelers flying within the next 12, 24, or 48 hours should remain vigilant and monitor their airline's updates, as they will provide the most current information regarding flight statuses amid the ongoing situation.
RTX, the parent company of Collins Aerospace, has acknowledged the cyber-related disruption affecting its systems at select airports. The company is working diligently to resolve the issue and hopes to restore normal operations swiftly. It has pinpointed the Muse software—which facilitates the usage of shared check-in desks and boarding gates by multiple airlines—as the affected system. However, RTX has not yet disclosed the specifics of the incident or provided an estimated timeline for the resolution of the outage.
In addition to the technical challenges, Terminal 2 was briefly evacuated on Saturday following a security alert. Authorities responded to a report of a suspicious piece of airline luggage around 11:30 local time (11:30 BST). Fortunately, the terminal was later given the all-clear, and the evacuation was deemed a precautionary measure after the Irish police, assisted by the explosive disposal team from the Irish army, conducted their investigation.
As Dublin Airport navigates this challenging situation, travelers are encouraged to stay informed and patient as solutions are implemented to restore normalcy in operations.
