OnePlus is taking significant steps to address a typo error related to its latest smartwatch, the OnePlus Watch 3. The company is proactively communicating with early buyers by including a physical, printed letter in the pre-order shipments. This letter explains the situation and presents customers with their options regarding the error.
The OnePlus Watch 3 has become the center of attention due to a small yet noticeable mistake. The smartwatch, manufactured in China, is inscribed with the phrase "Meda in China" instead of the correct "Made in China." This error is located on the back of the device, which is the part that rests against the wrist, making it unlikely for most users to notice while wearing the watch.
In light of this mistake, OnePlus is ensuring that every customer who pre-ordered a OnePlus Watch 3 is informed about the typo and has the opportunity to choose between keeping the device or returning it for a refund. The company has also halted new sales of the Watch 3 to focus on producing corrected models.
OnePlus publicly acknowledged the error on social media platforms, including X (formerly Twitter), but recognized that not all customers access these channels. To reach a broader audience, OnePlus has taken the commendable step of including a printed apology letter in the shipment boxes. This initiative was shared by a Reddit user and highlights OnePlus's commitment to transparency and customer satisfaction.
The printed letter expresses that OnePlus takes great pride in its brand and reputation for product craftsmanship and design. It explains the typo and outlines the options available to affected customers. This letter is designed to ensure that all customers who pre-ordered the OnePlus Watch 3 are fully aware of their choices, reinforcing the company's dedication to customer service.
In the letter, OnePlus humorously suggests that the typo makes the early models of the OnePlus Watch 3 unique. Customers can either choose to keep their watch with the misspelled inscription or return it without any complications. This flexibility has resonated with some buyers, with comments in the Reddit thread indicating that many plan to keep the watch, viewing the typo as minor and not particularly noticeable.
The letter concludes with instructions for customers who may need further assistance. Affected customers are encouraged to reach out to OnePlus support for additional help. Through these proactive measures, OnePlus aims to maintain trust and satisfaction among its customer base while addressing the oversight in a transparent and customer-friendly manner.
